Shipping policy

Queen of Customs Shipping Policy

At Queen of Customs, each item is custom-made with care. Please review the information below before placing your order.

Processing Time

All orders are custom-made to order. Please allow 5–10 business days for processing before shipment. Processing times may vary during high-volume periods, sales, or holidays.

You will receive a confirmation email once your order has been shipped.

Shipping Time

Shipping times vary based on the shipping method selected at checkout and the destination. Estimated delivery times are not guaranteed and are provided by the carrier.

Once your order has been shipped, delivery is the responsibility of the shipping carrier.

Shipping Rates

Shipping rates are calculated at checkout based on:

Order weight

Shipping method

Delivery location

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Queen of Customs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Delayed Packages

Queen of Customs is not responsible for lost, stolen, or delayed packages once the order has been marked as delivered by the carrier. Any delivery issues must be addressed directly with the shipping provider.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number

Clear photos of the damaged item

Photos of the packaging

We will review the issue and determine the appropriate resolution.

Contact Information

For shipping-related questions, please contact us at:

📧 Queenofcustoms3@gmail.com