Why is the glitter not moving in the snow globe tumbler?

The glitter will only move when the cup is shaken. The best way to shake the cup is to turn it upside down and twist it from side to side. 

Why did the glitter stop moving in the snow globe tumbler?

The tumbler works just like a snow globe. When you shake the tumbler the glitter will flow nicely but unfortunately gravity will cause the glitter to settle until shaken again.

Can I drink hot drinks in the snow globe tumbler?

Snow globe tumblers are made for cold drinks. If you want to drink a hot drink it is recommended that you purchase one of the coffee mugs or insulated steel tumblers. (Arriving soon) 

Can I put my tumbler in the dishwasher, microwave or freezer?

None of my handmade tumblers are dishwasher, microwave or freezer safe. You must follow the care directions included.

I think my tumbler is leaking.

If the tumbler isn’t wet on the bottom, it is not leaking. The tumbler is not air tight and even though all bubbles are removed before shipping, air bubbles will naturally form inside the tumbler and eventually some water will evaporate. 

How do I care for my cup once it arrives? 

Each decal is water resistant but not water proof. Since it sticks to the cup with a permanent adhesive you can't submerge the cup in hot water due to the adhesive coming off. Gently handwash only. These cups are delicate and neither microwave nor dishwasher safe. 

My tumbler arrived broken, what do I do?

All packages are insured by the carrier. You will need to contact the carrier and fill out a report. You may also be required to take the damaged box and tumbler to the nearest carrier location for their inspection. This is the postal carrier’s rules. So please make sure to hold onto all contents of the shipment until you receive the letter with directions from the postal carrier.